{"id":3603,"date":"2019-04-01T10:54:28","date_gmt":"2019-04-01T08:54:28","guid":{"rendered":"https:\/\/smartseal.cz\/sk\/?page_id=3603"},"modified":"2024-06-05T11:04:41","modified_gmt":"2024-06-05T09:04:41","slug":"vraceni-zbozi-a-reklamace","status":"publish","type":"page","link":"https:\/\/smartseal.cz\/sk\/vraceni-zbozi-a-reklamace\/","title":{"rendered":"Vr\u00e1cen\u00ed zbo\u017e\u00ed a reklamace"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-odstoupeni-od-smlouvy\">Odstoupen\u00ed od smlouvy<\/h2>\n\n\n\n<p>Vr\u00e1cen\u00ed zbo\u017e\u00ed ve 14 denn\u00ed lh\u016ft\u011b<\/p>\n\n\n\n<p>V souladu se z\u00e1konem \u010d. 89\/2012 Sb. m\u00e1 kupuj\u00edc\u00ed pr\u00e1vo odstoupit od smlouvy do 14 dn\u00ed od data p\u0159evzet\u00ed zbo\u017e\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-formular-odstoupeni-od-smlouvy\">Formul\u00e1\u0159 odstoupen\u00ed od smlouvy<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-awb-color-1-color has-awb-color-5-background-color has-text-color has-background\" href=\"https:\/\/smartseal.cz\/sk\/wp-content\/uploads\/sites\/2\/2024\/06\/Smartseal-Formula\u0301r\u030c-odstoupeni\u0301-od-smlouvy.docx\" rel=\"https:\/\/smartseal.cz\/sk\/wp-content\/uploads\/sites\/2\/2024\/06\/Smartseal-Formula\u0301r\u030c-odstoupeni\u0301-od-smlouvy.docx\">St\u00e1hnout formul\u00e1\u0159<\/a><\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Odstoupen\u00ed od smlouvy je mo\u017en\u00e9 pouze p\u00edsemn\u011b, a to vypln\u011bn\u00edm vzorov\u00e9ho formul\u00e1\u0159e&nbsp;<strong>\u201eodstoupen\u00ed od smlouvy\u201c<\/strong>, kter\u00fd je voln\u011b ke sta\u017een\u00ed na t\u00e9to str\u00e1nce.<\/li><li>Vypln\u011bn\u00fd formul\u00e1\u0159 <strong>ode\u0161le kupuj\u00edc\u00ed e-mailem<\/strong> prod\u00e1vaj\u00edc\u00edmu na elektronickou adresu <a href=\"mailto:info@smartseal.cz\"><strong>info@smartseal.cz<\/strong><\/a>.<\/li><li>Prod\u00e1vaj\u00edc\u00ed pak p\u00edsemn\u011b \u2013 elektronickou po\u0161tou, potvrd\u00ed kupuj\u00edc\u00edmu jeho p\u0159ijet\u00ed bez zbyte\u010dn\u00e9ho odkladu.<\/li><li>Kupuj\u00edc\u00ed je povinen zaslat, nebo jin\u00fdm zp\u016fsobem p\u0159edat prod\u00e1vaj\u00edc\u00edmu vracen\u00e9 zbo\u017e\u00ed, a to nejpozd\u011bji do 14 dn\u016f od data odstoupen\u00ed od smlouvy podle \u00a7 1831 z\u00e1kona 89\/2012 Sb. Zbo\u017e\u00ed mus\u00ed b\u00fdt doru\u010deno zp\u011bt, to bez zn\u00e1mek pou\u017e\u00edv\u00e1n\u00ed, nepo\u0161kozen\u00e9 a nejl\u00e9pe v&nbsp;p\u016fvodn\u00edm obalu (nen\u00ed podm\u00ednkou), spolu s&nbsp;kopi\u00ed faktury za zbo\u017e\u00ed na adresu&nbsp;<strong>Smartseal CZ, Martin Doln\u00ed\u010dek, Hviezdoslavova 47, Brno 627 00<\/strong>.<\/li><li>Zp\u011btn\u00e1 \u00fahrada celkov\u00e9 finan\u010dn\u00ed \u010d\u00e1stky, zaplacen\u00e1 kupuj\u00edc\u00edm za zbo\u017e\u00ed a n\u00e1klady spojen\u00e9 s jeho dod\u00e1n\u00edm na adresu kupuj\u00edc\u00edho, budou prod\u00e1vaj\u00edc\u00edm uhrazeny ve 14denn\u00ed lh\u016ft\u011b po\u010d\u00ednaj\u00edc\u00ed dnem, kdy bylo vr\u00e1cen\u00e9 zbo\u017e\u00ed doru\u010deno zp\u011bt na adresu prod\u00e1vaj\u00edc\u00edho.<\/li><\/ul>\n\n\n\n<p>Kompletn\u00ed zn\u011bn\u00ed podm\u00ednek a dal\u0161\u00ed detaily ohledn\u011b odstoupen\u00ed od smlouvy najdete v <a href=\"\/obchodni-podminky\/\">obchodn\u00edch podm\u00ednk\u00e1ch<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-reklamace\">Reklamace<\/h2>\n\n\n\n<p>Reklamace po\u0161kozen\u00e9ho, nefunk\u010dn\u00edho zbo\u017e\u00ed<\/p>\n\n\n\n<p>Kupuj\u00edc\u00ed je povinen uplatnit reklamaci u prod\u00e1vaj\u00edc\u00edho nebo osoby ur\u010den\u00e9 k oprav\u011b bez zbyte\u010dn\u00e9ho odkladu od zji\u0161t\u011bn\u00ed nedostatku. U\u010din\u00ed-li tak p\u00edsemn\u011b (<em>Condecor construction a.s., Ostrova\u010dick\u00e1 714\/31, Brno 641 00<\/em>) nebo elektronicky (<a href=\"mailto:info@smartseal.cz\">info@smartseal.cz<\/a>), m\u011bl by uv\u00e9st sv\u00e9 kontaktn\u00ed \u00fadaje, popis z\u00e1vady a po\u017eadavek na zp\u016fsob vy\u0159\u00edzen\u00ed reklamace.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-formular-reklamace-zbozi\">Formul\u00e1\u0159 reklamace zbo\u017e\u00ed<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-awb-color-1-color has-awb-color-5-background-color has-text-color has-background\" href=\"https:\/\/smartseal.cz\/sk\/wp-content\/uploads\/sites\/2\/2019\/04\/Smartseal-formular-pro-reklamaci.docx\" rel=\"\">St\u00e1hnout formul\u00e1\u0159<\/a><\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Kupuj\u00edc\u00ed je povinen sd\u011blit prod\u00e1vaj\u00edc\u00edmu, jak\u00e9 pr\u00e1vo si zvolil p\u0159i ozn\u00e1men\u00ed vady, nebo bez zbyte\u010dn\u00e9ho odkladu po ozn\u00e1men\u00ed vady. Zm\u011bna volby bez souhlasu prod\u00e1vaj\u00edc\u00edho je mo\u017en\u00e1 jen tehdy, \u017e\u00e1dal-li kupuj\u00edc\u00ed opravu vady, kter\u00e1 se uk\u00e1\u017ee b\u00fdt neodstraniteln\u00e1.<\/li><li>Nezvol\u00ed-li kupuj\u00edc\u00ed sv\u00e9 pr\u00e1vo z podstatn\u00e9ho poru\u0161en\u00ed smlouvy v\u010das, m\u00e1 pr\u00e1va jako p\u0159i nepodstatn\u00e9m poru\u0161en\u00ed smlouvy.<\/li><li>Kupuj\u00edc\u00ed je povinen prok\u00e1zat n\u00e1kup zbo\u017e\u00ed (nejl\u00e9pe dokladem o koupi). Lh\u016fta pro vy\u0159\u00edzen\u00ed reklamace b\u011b\u017e\u00ed od okam\u017eiku uplatn\u011bn\u00ed (ozn\u00e1men\u00ed) reklamace. Kupuj\u00edc\u00ed p\u0159ed\u00e1 \u010di doru\u010d\u00ed zbo\u017e\u00ed prod\u00e1vaj\u00edc\u00edmu nebo do m\u00edsta ur\u010den\u00e9ho k oprav\u011b sou\u010dasn\u011b nebo n\u00e1sledn\u011b po uplatn\u011bn\u00ed reklamace. Zbo\u017e\u00ed by m\u011blo b\u00fdt p\u0159i p\u0159eprav\u011b zabaleno ve vhodn\u00e9m obalu, aby nedo\u0161lo k jeho po\u0161kozen\u00ed, m\u011blo by b\u00fdt \u010dist\u00e9 a kompletn\u00ed.<\/li><li>Prod\u00e1vaj\u00edc\u00ed je povinen bezodkladn\u011b, nejpozd\u011bji do t\u0159\u00ed pracovn\u00edch dn\u016f, rozhodnout o reklamaci, p\u0159\u00edpadn\u011b o tom, \u017ee je k rozhodnut\u00ed pot\u0159ebn\u00e9 odborn\u00e9 posouzen\u00ed. Informaci o nutnosti odborn\u00e9ho posouzen\u00ed kupuj\u00edc\u00edmu v t\u00e9to lh\u016ft\u011b sd\u011bl\u00ed. Reklamaci, v\u010detn\u011b odstran\u011bn\u00ed vady, prod\u00e1vaj\u00edc\u00ed vy\u0159\u00edd\u00ed bez zbyte\u010dn\u00e9ho odkladu, <strong>nejpozd\u011bji do 30 dn\u016f<\/strong> od jej\u00edho uplatn\u011bn\u00ed, pokud se s kupuj\u00edc\u00edm p\u00edsemn\u011b nedohodnou na del\u0161\u00ed lh\u016ft\u011b. Po uplynut\u00ed t\u00e9to lh\u016fty m\u00e1 kupuj\u00edc\u00ed stejn\u00e1 pr\u00e1va, jako by se jednalo o podstatn\u00e9 poru\u0161en\u00ed smlouvy.<\/li><li>Odm\u00edtne-li prod\u00e1vaj\u00edc\u00ed odstranit vadu v\u011bci, m\u016f\u017ee kupuj\u00edc\u00ed po\u017eadovat p\u0159im\u011b\u0159enou slevu z ceny nebo odstoupit od smlouvy.<\/li><li>Z\u00e1ru\u010dn\u00ed doba se prodlu\u017euje o dobu od uplatn\u011bn\u00ed reklamace do jej\u00edho vy\u0159\u00edzen\u00ed nebo do doby, kdy byl kupuj\u00edc\u00ed povinen si v\u011bc vyzvednout. Dojde-li k v\u00fdm\u011bn\u011b zbo\u017e\u00ed nebo jeho \u010d\u00e1sti, uplatn\u00ed se odpov\u011bdnost prod\u00e1vaj\u00edc\u00edho jako by \u0161lo o koupi nov\u00e9ho zbo\u017e\u00ed nebo jeho \u010d\u00e1sti.<\/li><li>Nen\u00ed-li umo\u017en\u011bno sledovat stav vy\u0159\u00edzen\u00ed reklamace on-line, zavazuje se prod\u00e1vaj\u00edc\u00ed o vy\u0159\u00edzen\u00ed reklamace kupuj\u00edc\u00edho informovat podle jeho po\u017eadavku e-mailovou zpr\u00e1vou nebo prost\u0159ednictv\u00edm SMS.<\/li><li>U opr\u00e1vn\u011bn\u00e9 reklamace n\u00e1le\u017e\u00ed kupuj\u00edc\u00edmu n\u00e1hrada \u00fa\u010deln\u011b vynalo\u017een\u00fdch n\u00e1klad\u016f.<\/li><\/ul>\n\n\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>Odstoupen\u00ed od smlouvy Vr\u00e1cen\u00ed zbo\u017e\u00ed ve 14 denn\u00ed lh\u016ft\u011b V  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3603","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.9) - 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